The Director-Customer Success is a trusted advisor to the client who plans, manages the team, and delivers work according to deadlines and within budget, while also driving new solutions to best serve the clients. You'll work as part of and manage a driven and creative team of product, data, and integration engineers and designers to deploy our platform and solutions against the most challenging problems in the healthcare industry.
A dynamic and results-oriented Customer Success Analyst is needed to ensure customer satisfaction and retention. Responsibilities include cultivating relationships with clients, resolving issues, identifying upsell opportunities, and using data-driven insights. Candidates should have experience in Customer Success, data analysis, and client management.
As a Senior Customer Success Manager, you will be customers' most important contact at Color, serving as their trusted advisor and strategic partner. You will support the evolution and successful execution of their cancer benefit strategy, guiding them through onboarding, engagement, and expansion for our cancer program to meet their benefits goals. Your efforts will directly impact health outcomes and the success of Color.